OUR BUSINESS ETHICS
A. At Village Home Care (VHC) we operate our businesses with due diligence and professional
care in accordance with professional standards and best practices, including carrying workman’s
compensation and professional liability insurance and maintaining a payroll service that
complies with all state and federal laws. All of our employees work directly for us and we are
responsible for their payroll taxes, not you.
B. As a business we maintain high standards of conduct and character and require the same of
C. We maintain the privacy and confidentiality of client information obtained in the course of
performing our duties, unless disclosure is required by legal authority. Such information will not
be used for personal benefit or released to inappropriate parties.
D. We ensure that all employees maintain competency in the home care service areas through
annual training programs.
E. We only undertake those clients, or commitments, which we can reasonably expect to service
or complete in a timely manner and with professional competence.
F. We openly address client problems or issues that are brought forward and promptly address
and resolve them in a timely manner and with professional courtesy and competence.Type your paragraph here.
198 Carmona Ste 12 • Hot Springs Village • AR, 71909
Copyright 2019. Village Home Care. All rights reserved.
A. We perform an on-site, face-to-face evaluation of care for each client prior to the start of services.
B. We create and maintain a written plan of care that is client-specific and that includes tasks, duties, services and information necessary for the Caregiver to properly provide care services for the client.
C. For the purpose of consumer/client protection, we provide a written Service Agreement that is signed by the client or the client’s financially responsible party and a representative of VHC. A copy of this agreement will be provided to the client before services commence. This agreement shall include at a minimum:
1. The cost of the services provided and the unit of service charged (i.e., per hour, per shift, or daily).
2. Cancellation (or early cancellation procedures), costs, charges, payments and/or penalties.
3. The names of the person(s) receiving the care services.
4. A brief description of services to be provided.
D. Our Case Manager conducts and documents face-to-face quality assurance visits with all clients at least once every 60 days.
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