villagehomecarehsv@gmail.com

198 Carmona Ste 12 • Hot Springs Village • AR, 71909

ABOUT US 

CONSUMER PROTECTION

Welcome to Village Home Care

OUR BUSINESS ETHICS

Village Home Care has been in business since 2010 and was acquired by Bob and Stephenie Hebert August 1, 2014. Prior to moving to Hot Springs Village in early 2013, Bob and Stephenie owned and operated Carefree Home Care in Scottsdale, Arizona for over 17 years. Upon selling the company at the end of 2012 they had over 100 employees working for them from 3 offices. Together the owners of Village Home Care have over 30-years of experience providing personal care and housekeeping services to the elderly.

501-922-2224

Copyright 2019. Village Home Care. All rights reserved.

501-922-2224

Winner of the Hot Springs Chamber of Commerce 2018 “Entrepreneur of the Year "Award.


A. We perform an on-site, face-to-face evaluation of care for each client prior to the start of services.
(There may be exemptions to this for Hospice cases.)

B. We create and maintain a written plan of care that is client-specific and that includes tasks, duties, services and information necessary for the Caregiver to properly provide care services for the client.

C. For the purpose of consumer/client protection, we provide a written Service Agreement that is signed by the client or the client’s financially responsible party and a representative of VHC. A copy of this agreement will be provided to the client before services commence. This agreement shall include at a minimum:

         1. The cost of the services provided and the unit of service charged (i.e., per hour, per shift, or daily).

         2. Cancellation (or early cancellation procedures), costs, charges, payments and/or penalties.

         3. The names of the person(s) receiving the care services.

         4. A brief description of services to be provided.

D. Our Case Manager conducts and documents face-to-face quality assurance visits with all clients at least once every 60 days.

A. At Village Home Care (VHC) we operate our businesses with due diligence and professional
care in accordance with professional standards and best practices, including carrying workman’s
compensation and professional liability insurance and maintaining a payroll service that
complies with all state and federal laws. All of our employees work directly for us and we are
responsible for their payroll taxes, not you.

B. As a business we maintain high standards of conduct and character and require the same of
our employees.

C. We maintain the privacy and confidentiality of client information obtained in the course of
performing our duties, unless disclosure is required by legal authority. Such information will not
be used for personal benefit or released to inappropriate parties.

D. We ensure that all employees maintain competency in the home care service areas through
annual training programs.

E. We only undertake those clients, or commitments, which we can reasonably expect to service
or complete in a timely manner and with professional competence.

F. We openly address client problems or issues that are brought forward and promptly address
and resolve them in a timely manner and with professional courtesy and competence.Type your paragraph here.